Warranty Claims for Quality-Related Issues

We can’t care more about your shopping experience!

All quality-related defects on items from Homevenus are covered by an one year warranty, starting from the date of purchase.

We offer refund / resend if an item is verified as of quality-related problem.

Process:

• Please let us know your order ID and at the same time provide sufficient visible images or videos of default item to service@homevenus.com.
• Homevenus staff would document as soon as possible what happens when you troubleshoot the product
• Refund or resend would be offered if default is verified

Not Covered Under Warranty:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non quality-related issues (after 30 days of purchase)
• Free products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
• Purchases from illegitimate resource

For further customer support or warranty service, please feel free to contact service@homevenus.com.